Telephone requests for repeat prescriptions will only be written at your doctor’s discretion. We require at least 24 hours notice be given for a script to be available. You may be charged $5-10 for repeat scripts.
New referrals to specialists will always require a consultation.
Doctors may be contacted during normal opening hours. If the doctor is with a patient, a message will be taken and our reception staff will advise you when it is likely that the doctor will return your call.
In an emergency your call will always be put through to a doctor.
Your doctor will advise when to call the clinic for results. We ask that you please call after 11 AM as the receptionists are busy making appointments in the first 2 hours of opening. The doctors or staff will endeavor to contact you if results require urgent attention. We may send you a recall letter if you are required to come back to the clinic to discuss the results with your doctor. We now have a nurse who may give you results to assist the doctors.